Last Updated: October 20, 2016
In short, GroupWize:
If you have questions about accessing, deleting or correcting personal data that submitted to GroupWize, please contact us at firstname.lastname@example.org. Please note that almost all data that we store is 100% anonymized, and separated from any personally identifying information. We want you to know what your friends are saying, but GroupWize is staying out of your business!
We may receive certain personally identifiable information (“personal information”) about you, such as your name and telephone number that you provide through the Services. Personal information attached to your messaging account (name and phone number), is anonymized and stored as such. This means that you and your chat group participants might be called Sarah, Jay and Charlie on your device, but through anonymization, we store such data as User1, User2, and User3. We do not and will not send spam, sell or rent your phone number or third party messaging service account details to third parties. We do not disclose, sell, share, trade or give away any information to third parties, except as needed to comply with the a court order or other law. We store information in order to provide the Services to you, and also to develop new Services that may be available to you or third parties in the future.
Payment for certain Services is provided by Apple’s In-App Purchase (IAP) API or Google’s In-App Billing (IAB) API, and is subject to Apple’s IAP or Google’s IAB policies, including policies on payments, applicable taxes, and refunds. You may also be subject to other applicable Apple/Apple App Store, and/or Google/Google Play terms and conditions pertaining to payment. Apple and Google shall be known collectively as “Third Party Payment Parties”. Third Party Payment Parties alone perform and handle all payment processing operations concerning your use of Services requiring payment. GroupWize does not oversee or participate in payment processing for these Services, and as such we do not access or obtain or seek to access or obtain information that any Third Party Payment Party has received from you.
GroupWize does not collect or store location data through your download or use of the Services. Internet Protocol addresses indicate the location of a user’s computers or mobile device on a network connected to the Internet. Providing Services to you may result in the logging of IP addresses for systems administration and troubleshooting purposes. While this may be used to infer an approximation of your location when using certain features of the Services, we do not log IP addresses to track your session, nor do we link IP addresses to anything personally identifiable.
Like most website and app operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request. Amplitude is software that collects data about our visitors (you), and provides us with behavioral analytics that enable us to improve the Services we offer. We may use Amplitude to record certain technical data, including:
We use this information to better understand how our visitors use our website, and to maintain Services.
Your use of certain of the Services may result in the assignment and storage of session cookies by Google Analytics to recognize your access privileges and generally track user preferences. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you, and can only be read by a server in the domain that issued the cookie to you. Visitors who do not wish to have cookies placed on their computers or mobile devices should deny Cookies in the pop-up window. If Cookies are denied, certain features of our Services may not function properly.
GroupWize discloses potentially personally identifying and personally identifying information only to those of its employees and contractors and affiliated organizations that: (i) need to know that information in order to process it on our behalf or to provide the Services; and (ii) that have agreed not to disclose it to others. Some of those employees and contractors may be located outside of your home country now or at a later date; by using the Services you consent to the transfer of such information to them.
GroupWize also uses third party services (“Affiliated Organizations”) providing servers and hosting services, namely Scaleaway and Amazon AWS. GroupWize does not transfer to any Affiliated Organization your personally identifiable information, and removes non-anonymized data immediately upon anonymization, and stores anonymized data on such Affiliated Organizations. Affiliated Organizations do not act as data processors for GroupWize.
GroupWize takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.
If you send us a request (via a support email or one of our feedback channels), we reserve the right to publish it (stripped of all personally identifying information, of course) in order to help us clarify or respond to your request or to help us support other users (i.e. create an FAQ database).
At times, we may provide technical support to you. In order to do so, we may ask for and/or additional personally identifying information, such as your email address so we may respond to your support request or for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we promise to hold any information we encounter in the process of providing support to the highest possible security and protection standards.
To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with any personal information you submit to us that we cannot control (e.g. personal information with the chat content that you send us).
We encourage you to help us by also taking precautions to protect your personal data when you use the Services. Make sure you use a secure connection, and ensure the physical safety of the devices you use to participate in group chats, and avoid sending us any chat logs that explicitly contains the personal information of you or your contacts.
GroupWize will retain data (predominantly anonymized) for as long as needed for the purposes described above and/or as required by law. A user may request access to certain data about themselves by emailing email@example.com.
We do not promote or offer the Services for use by anyone under the age of 13 (“minors”). GroupWize does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform, or host any of your Sites that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at firstname.lastname@example.org.
If the ownership of GroupWize substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that GroupWize enters bankruptcy, you understand that any stored personally identifying, and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer or merging entity of GroupWize may continue to use your personal information as set forth in this policy.